Q: Why didn't I receive Order Confirmation email?

A: Please check your spam folder if you haven't received the Order Confirmation email. Please write an email to the Customer Service Team with your transaction ID.


Q: Where is my package shipped from?

A: We have multiple warehouses in North America and Europe. We will ship your package from the closest warehouse to you.


Q: What is the status of my order?

A: Please click on the My Order page. The tracking information will be updated there on time.


Q:  How to write a review?

A: After your package is delivered, please write a review by clicking on the "Write Review" button on the "My Review" page.


Q: Can I modify the address after placing an order?

A: Please contact us to modify the address before your order is shipped out.


Q: How can I place an order?

A: Please refer to the specific procedures below:


Q: Where is your factory?

A: Our factory is in China; you can check out our About Us


Q: How long is the warranty period?

A: We provide a one-year warranty for products sold on our official website. Unless otherwise noted.


Q: Can I return my product?

A: Please read ourReturn Policycarefully before returning your product. Please contact Customer Service Team if you have further questions.


Q: How can I get a discount code?

A: Follow us on social media.

Instagram: GXPUMP


Q: What is the shipping timeframe?

A: Orders placed after noon usually ship the NEXT business day. Weekends and holidays are excluded. It might take 1-2 days before your order ships during busy holiday seasons.


Q: How can I get tracking information?

A: Click on the message button in the lower right corner and select "Track My Order"-"Enter order information"


Q: How to replace the broken parts?

A: Contact us, if the parts you need are available, we will ship them to you, but the freight will be borne by you