Return&Refund Policy
Welcome to our site! All our products come with a 12 months warranty and may be returned for free within 30 days for approved reasons! The same warranty is provided for replacement products from the date of purchase. Please get in touch with our customer service if you have any problems! Please read the policy below for more details.
The return policy is only applicable for products purchased on GXPUMP.net. We will not be responsible for GXPUMP products purchased from anywhere else.
How to return and get a refund/replacement?
1.Reasons Supporting Free Return
Return reason | Note |
---|---|
DOA(Dead on arrival) | You can reject it directly if it is confirmed damaged |
Wrong item sent | Please provide us with clear pictures of the item, the SKU/PN number and all shipping labels on the package |
Doesn't match the description | Please provide us with some photos to show the problem |
Quality issues | Please provide us with some pictures or videos to verify it |
2.Reasons Not Supporting Free Return
Return reason | Note |
---|---|
Arrived too late | GX PUMP will not offer free returns if the delivery is delayed due to reasons out of our control. |
Don’t want/need/like it | Receive the item but change your mind/order by mistake/price changes |
Without manual or non-standard manual | Contact us for an electronic or video manual |
User’s error | Any damage caused by user’s misoperation will not be covered |
3. How long does it take to receive my refund?
Payment Method | Refund Processing Time | Note |
---|---|---|
Credit Card | Within 3-15 business days after receiving the refund email (depends on your card issuer) | We will not charge you any processing fee |
Paypal | Up to 48 hours after you receive the refund email | / |
Klarna | Depending on your financial institution, it can take up to 14 days for the funds to show in your account. | / |